Refund Policy

At Exclusive Cleaning Services, we strive to meet expectations in every home we touch. Because cleaning is a personalized service, we do not offer refunds or account credits. However, we stand firmly behind our work with our Pristine Guarantee.

1. The 24-Hour Quality Guarantee

If you are not 100% satisfied with a specific area of your clean, please notify us via email or phone within 24 hours of your service. We will return to your home within 48 hours to reclean the overlooked area at no additional cost to you.

2. Hourly & Luxe Deep Clean Packages

Our initial Luxe Deep Cleans are billed hourly to ensure every detail is addressed. Because you are only billed for the actual time spent on-site:

• If a specific task was overlooked, you were not charged for that task as no time was spent performing it.

• In these instances, our standard 24-hour reclean policy applies to ensure the task is completed to your satisfaction.

3. The Priority Focus Guarantee

The Priority Focus package is a customized, time-bound service based on your specific list of needs.

• What we guarantee: We guarantee the quality of the work performed during the session.

• What we cannot guarantee: Due to the nature of a prioritized list, we cannot guarantee that every item on your list will be completed within the allotted time. Our team works through your list in order of importance until the scheduled time is reached.

4. Service Limitations & Safety Terminations

To maintain our quality standards and protect our team, the Pristine Guarantee is void, and we reserve the right to charge the full estimated service amount if a clean is terminated early due to:

• Other contractors or third parties were working in the home during the cleaning.

• The 24-hour notification window has passed.

• Safety Hazards: Including, but not limited to, active pest infestations (bed bugs, roaches, etc.), presence of biohazards (mold, animal or human waste), or non-functioning utilities (no water/electricity).

• Aggressive Pets: If a pet is unsecured and displays aggressive behavior toward our staff.

• Unsafe Environment: If a team member feels physically or verbally threatened, or if the working conditions are deemed unsafe by the technician or management.

Note: If we must leave the premises for any of the reasons listed above, the client will be billed for the full scheduled appointment time to compensate for the lost slot in our schedule and the technician’s time.